Shipping policy

Introduction

At Ruevelle, we are committed to processing and delivering your orders quickly and efficiently. This Shipping Policy explains how we process, prepare, ship, and deliver your purchases.

Shipping Times

Orders are generally prepared within 24–72 business hours and subsequently delivered within 6–12 business days.

Please note that delivery times may vary depending on:

  • Destination and geographic location

  • Shipping carrier used

  • Periods of high demand, such as holidays, promotions, or peak seasons

  • Operational or logistical delays beyond our control

While we strive to meet the estimated delivery times, occasional delays may occur due to external factors.

Order Processing

All orders are processed within 24–72 business hours, excluding weekends and holidays, after receiving your order confirmation.

Once your order has been shipped, you will receive a shipping confirmation email containing the relevant delivery information.

Orders placed after 3:00 PM will be processed starting from the next business day.

Shipping Costs

Shipping costs are calculated and displayed at checkout and depend on the selected shipping option and destination.

Tracking Information

Once your order has been shipped, you will receive a tracking number by email.

Please allow up to 48 hours for tracking information to become available and update in the carrier's system.

If you have not received your order within 12 business days from the shipping confirmation, please contact us at ruevelle@hotmail.com, including your name and order number. We will investigate the situation.

Shipping Carriers

We work with reliable logistics partners to ensure safe and efficient delivery.

The shipping carrier assigned to your order will be indicated in the shipping confirmation email.

International Shipping & Customs

For international orders, customers are responsible for any customs duties, taxes, VAT, or import fees that may apply.

Ruevelle is not responsible for delays caused by customs procedures or inspections carried out by the relevant authorities.

Lost or Damaged Shipments

If your order arrives damaged or is lost during transit, please contact us immediately at ruevelle.uk@hotmail.com.

We will review the case and work toward finding an appropriate solution.

Policy Updates

Ruevelle reserves the right to modify this Shipping Policy at any time.

We recommend checking this page periodically for any updates.

Contact Us

For any questions regarding this Shipping Policy, please contact us at:

ruevelle.uk@hotmail.com