Refund policy

Return & Refund Policy

Thank you for choosing Ruevelle. We take pride in the quality of our products and are committed to ensuring customer satisfaction. Please read our Return & Refund Policy carefully.

30-Day Return Policy

You have 30 days from the date of purchase to request a return, subject to the conditions outlined below.

To be eligible for a return:

The product must be returned in the same condition in which it was received.
It must be unused and undamaged.
It must be returned in its original, unopened packaging, complete with all accessories, tags, and documentation.

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue as quickly as possible.

How to Return an Item

Preparing Your Package

Please ensure that all items are securely packed in their original packaging, including all accessories, tags, and documentation.

Return Procedure

To initiate a return:

Send an email to ruevelle.uk@hotmail.com stating the reason for your return.
Attach a photo of the product you wish to return.
Include the following in the subject line: Return: Order Number.

You will receive further instructions by email on how to complete the return process.

Return Shipping Costs

All return shipping costs, including any applicable customs duties, taxes, or VAT, are the responsibility of the customer, unless otherwise required by applicable law.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of returned items without proof of delivery.

Non-Returnable and Non-Refundable Items

The following items are not eligible for returns or refunds, except where required by applicable law:

Products purchased on sale or during promotional campaigns.
Products purchased using any discount, promotional code, or bundle offer.
Customized or made-to-order products.
Digital products and downloadable content.
Shipping fees and delivery charges.
Shipping insurance and any other shipping protection services.

Shipping fees, delivery charges, and shipping insurance are non-refundable, even if the physical product is subsequently returned.

Digital products are non-refundable once purchased.

Refunds

Once we receive your returned product, we will inspect its condition. If the return is approved, the refund will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your bank or payment provider, but refunds generally take up to 10 business days to be processed.

If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at ruevelle.uk@hotmail.com.